I chased Transport Focus today to see why they hadn’t replied or commented on my 17th April email re parking charges at Morpeth and Cramlington. The person who answered the phone could not articulate which of their managers dealt with Northern Rail. It seems they are geared up to handle complaints from passengers but don’t know how to handle generalised conversations about service provided by Train Operators. In the end, I remembered the name of a contact we had dealt with some years ago and managed to get his email. A quick email to him and the name and email of the correct person were provided within 5 minutes (thanks Guy). But it seems was that my 17th April email to usergroups@transportfocus.org.uk had simply gone astray. (Come on Transport Focus, you need to do better than this – else you’re as bad as the Train Companies themselves!). However, Robert Samson is now on the case and is taking the issue up with Northern Rail.
