The 16:21 CrossCountry Morpeth to Plymouth service arrived over 30 minutes late, but worse than that, the train simply wasn’t shown in the station CIS system at all! That’s inexcusable. Here’s a photo, taken at 16:16 – with no reference to the timetabled 16:22. I knew the train was running as I was meeting my daughter who was on it, and who phoned to say it was stuck somewhere between Berwick and Alnmouth. So I tried to prevent other waiting passengers from presuming it was cancelled completely and leaving the station. Next day I raised the issue with both Northern (station operator) and CrossCountry, but no response from either so far.
