Went to Morpeth station this afternoon to collect the latest batch of Aberdeen tickets for my daughter. It was about 17:00, 20 minutes or so before the CrossCountry train was due, and there were about 15 people waiting to retrieve tickets from the machine: The process is a little slow, and you could sense the panic building up as the minutes ticked by. But pleased to say everyone did get their ticket – though I do think a staffed ticket office is needed as well. Whilst at the station, I was able to assist someone who couldn’t work out which was the right platform for Leeds. The CIS said platform 1, but there is no indication of which platform is which. Later that afternoon, our Membership Secretary told me he was aware of someone who actually missed a train to Edinburgh because he was waiting on the wrong platform. We do need to get some proper signage sorted out. If the rail companies won’t do it, perhaps SENRUG should make its own signs, just as we have done for the coach boards.
