After a conference in Glasgow, today I returned from Bishopbrigs station, changing at Croy and Edinburgh Waverley. No wifi though on the 18:30 from Edinburgh back to Morpeth. Why not? Because on this occasion I had to book my ticket via a different website, as Virgin’s own website will not route you on the Virgin train but sends you CrossCountry to Alnmouth and then via Northern to Morpeth, for the dubious privilege of arriving 5 minutes earlier. So my message is a) please sort out your booking engine and allow your customers to book your own trains, and b) please stop this ridiculous nonsense of only giving free wifi to customers who book with you, and sign up to receive dozens of junk mails per week. At least I got free wifi, with no strings attached, on the Scotrail train, and even on the bus! I wonder what Sir Richard would think if he knew his brand was associated with such outdated digital technology ideas.
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