Today, it was CrossCountry’s 09:24 to Plymouth that was over an hour late, due to trespassers on the line north of the border. CrossCountry aren’t to blame for that, but despite submitting the Delay Repay claim promptly, after 10 working days, still to response for either this or the 29th July journey. These were advance tickets that could not be used for any other train. As CrossCountry know the trains are late, Delay Repay should be automatic (ie without having to claim) and refunded to the credit card with whick the ticket was bought within 24 hours, leaving CrossCountry’s no doubt overworked admin staff to deal only with open tickets where the train a passenger actually took needs to be verified, or other complex cases.
