SENRUG Committee Member Ronal Hunt, who runs his own power management company, has been told by Northern’s Customer Contact Centre that the problem with Morpeth’s CIS is due to a loss of power supply. Unfortunately, this excuse simply doesn’t wash, since we all know that the machines clearly have power as they display the time and an error message saying “this display is faulty”. So, we can put that line very firmly in the “fake news” camp. My own business background is telecommunications. It’s obvious to me this is a comms error. All I can say, as the former Head of International Business Customer Services in a well-known telecoms company, is that if I had a customer who was experiencing a fault for 9 months or so, by now I’d be giving daily reports to my Managing Director by 09:00 each morning as to whether it is working today, and what my plan is to fix the problem permanently. If the issue is to do with the station redevelopment work then the contractors should be mandated to fix it. Someone at Northern has put this problem in the “too hard” box. And that’s not good enough. So, who is Northern’s contractor and how effectively are they being managed? Surely it’s time for Lord Sugar to come along and say to someone “you’re fired”?
